Privacy Policy

1. Identity of the Data Controller

This website is operated by XXX. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy legislation.

Company name: XXX

Business number (KBO/BCE): In Progress

Address: In Progress

Email: info@XXX.com

Phone: +32 470 xx xx xx

2. Information We Collect

2.1 Personal Data You Provide

We collect personal data that you voluntarily provide to us when you:

• Fill out our contact form: name, email address, company name, phone number, and message
• Use our price simulator: project details and contact information
• Contact us via email or phone

2.2 Automatically Collected Data

When you visit our website, we automatically collect certain technical information through Google Analytics:

• IP address (anonymized)
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information
• Geographic location (country/city level)

3. Legal Basis and Purpose of Processing

We process your personal data based on the following legal grounds:

3.1 Legitimate Interest (Art. 6.1.f GDPR)

• Respond to your inquiries and provide customer support
• Improve our website and services
• Analyze website usage and trends for business optimization
• Ensure website security and prevent fraud

3.2 Consent (Art. 6.1.a GDPR)

• Use of non-essential cookies (Google Analytics)
• Sending marketing communications (if applicable)

3.3 Legal Obligation (Art. 6.1.c GDPR)

• Comply with Belgian accounting and tax requirements
• Respond to lawful requests from authorities

4. Data Sharing and Transfer

We may share your personal data with service providers, analytics providers, or legal authorities when required by law. We do not sell your personal data to third parties.

When we transfer data outside the EU/EEA (for example to Google in the US), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

5. Data Retention

• Contact form submissions: Maximum 3 years after last contact, unless ongoing business relationship exists
• Price simulator data: Maximum 2 years for follow-up purposes
• Analytics data: 26 months (Google Analytics default)
• Accounting data: 7 years (Belgian legal requirement)

After these periods, we will securely delete or anonymize your personal data unless we are legally required to retain it longer.

6. Your Rights Under GDPR and Belgian Law

• Right of access (Art. 15 GDPR): Request a copy of your personal data
• Right to rectification (Art. 16 GDPR): Correct inaccurate or incomplete data
• Right to erasure (Art. 17 GDPR): Request deletion of your data ("right to be forgotten")
• Right to restriction (Art. 18 GDPR): Limit how we use your data
• Right to data portability (Art. 20 GDPR): Receive your data in a structured, commonly used format
• Right to object (Art. 21 GDPR): Object to processing based on legitimate interests
• Right to withdraw consent (Art. 7.3 GDPR): Withdraw consent at any time (does not affect lawfulness of prior processing)
• Right to lodge a complaint: File a complaint with the Belgian Data Protection Authority (APD/GBA)

To exercise these rights, please contact us at info@XXX.com. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure, including SSL/TLS encryption for data transmission, secure hosting infrastructure, access controls and authentication, and regular security updates and monitoring.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Cookies

We use cookies to improve your browsing experience and analyze website traffic. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage cookie preferences through your browser settings or by using our cookie consent tool.

9. Third-Party Links

Our website may contain links to third-party websites (for example social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.

10. Minors

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

11. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Belgian Data Protection Authority within 72 hours and inform affected individuals without undue delay, in accordance with Art. 33 and 34 GDPR.

12. Supervisory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Belgian Data Protection Authority:

• Name: Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD)
• Address: Drukpersstraat 35, 1000 Brussels, Belgium
• Phone: +32 2 274 48 00
• Email: contact@apd-gba.be
• Website: www.gegevensbeschermingsautoriteit.be

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Last Updated: 22/04/2026

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@XXX.com
• Phone: +32 470 xx xx xx
• Address: XXX, Belgium